Remembering September 11
As all of you know, the terrorist attacks stunned the world and left behind a terrible amount of destruction and loss of life. For American Express, the crisis hit close to home. Sadly, 11 of our employees who worked at the World Trade Center died. Many other employees lost family members, friends and neighbors. And thousands of our colleagues who worked in lower Manhattan had to flee the smoke, debris and ashes that engulfed the area.
As overwhelming as the attacks were, our people went the extra mile to help each other, our clients and our business partners under extremely difficult circumstances. Our colleagues at the Servicing Centers outside of New York City were able to ensure that business operations continued without interruption immediately after the attack. Employees in the New York area who were displaced from their offices showed particular resilience as they resumed work despite the difficult conditions. In American Express tradition, our employees demonstrated an unparalleled commitment to customer service.
Our headquarters building, which is located across the street from the World Trade Center, sustained significant damage, and we had to relocate our New York staff to a number of interim facilities. We decided, however, to return to New York. American Express Tower has been our company's home for 15 years, and our corporate headquarters has been located in lower Manhattan for most of our history. This April, we plan to reestablish our headquarters in the Tower. Doing so reaffirms our commitment to New York City and will help revitalize an important part of the city.
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