Employees
Time and time again, our people have proven that they can overcome whatever challenges they are presented. This was clearly the case during 2001 - a year of unprecedented events and difficult business conditions. The creativity and dedication that I have seen throughout the year are a key part of our success and will help keep American Express strong, growing and focused on supporting our customers.
On a personal note, I want you to know how proud I am of the people of American Express. As I have often said, our people are our greatest asset. We remain committed to strengthening a workforce that provides strong competitive advantage. We measure our progress in this area each year through an employee survey. In 2001, nearly 70,000 employees and financial advisors participated in the survey, rating the company even higher overall than in past years. We achieved or exceeded our long-term targets in 7 of the 12 dimensions measured, including "employee satisfaction," which attained an 82 percent favorable rating. To improve our results to the degree we have, in light of the many challenges we faced during the year, as well as the fact that the survey was administered during the weeks surrounding the September 11 disaster, is a significant accomplishment.
The company also continues to be recognized by leading publications as one of the top corporate employers. That public recognition contributes to our efforts to attract employees. Among the publications citing us were Fortune, which ranked American Express among the "100 Best Companies to Work for in America," "50 Best Companies for Minorities" and the "Top 50 Best Companies for MBAs." We also appeared on Working Mother's list of "100 Best Companies for Working Mothers," Globe & Mail's "The 35 Best Companies to Work for in Canada," and The Sunday Times' "50 Best Companies to Work for in 2001" in the United Kingdom.
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